Charterers FAQ

• Planning a memorable yacht charter can raise many questions. To ensure you have all the information you need, we’ve gathered the frequently asked questions and their answers on this page.

  Frequently Asked Questions

  • Is safety a priority on the yachts?keyboard_arrow_down

    Absolutely. Safety is our top priority. We ensure a secure and enjoyable experience by maintaining our yachts in excellent condition and employing licensed professionals with extensive experience. Each yacht is equipped with essential safety features, including life jackets, emergency kits, and first aid supplies. We also encourage guests with known allergies or medical conditions to bring any necessary medications. Your safety and comfort is our utmost concern.

  • What is the maximum number of guests allowed on the yacht?keyboard_arrow_down

    According to Federal Coast Guard regulations, a privately chartered yacht can accommodate a maximum of 13 people, including the charterer. This limit applies whether the yacht is cruising or anchored. If your group exceeds 13 guests, additional yachts will need to be chartered. Please be aware that the capacity may vary for smaller yachts due to their size.

  • Are children allowed on the yacht?keyboard_arrow_down

    Yes, children are welcome on board our yachts, and we consider them valued guests. You are also welcome to bring entertainers to make the experience even more enjoyable. We remind you that for infants and young children, it’s very important to bring necessary supplies such as food, diapers, and any medications to ensure their safety and comfort.

  • Pet Policykeyboard_arrow_down

    While we love animals, we are unable to accommodate pets on our yachts. This policy is in place to ensure the comfort and safety of all guests and to prevent stress for the animals, as being on board can be quite unsettling for them. We appreciate your understanding.

  • Shoe Policykeyboard_arrow_down

    Wearing shoes is not allowed on the boat to protect the yacht’s delicate flooring and deck surfaces.

  • Smoking Policykeyboard_arrow_down

    Smoking traditional cigars and cigarettes is only allowed in the designated smoking area on the swim platform. Any type of vaping devices can be used outdoors but are not permitted indoors.

  • Am I allowed to bring my own food and beverages on the yacht?keyboard_arrow_down

    Yes, you are welcome to bring your favorite snacks and drinks, including alcoholic beverages, on board. Feel free to personalize your experience with your culinary preferences. If you’re interested in having a personal chef, we can arrange this for you on select yachts. Additionally, we offer a delightful Onboard Yacht Catering Menu from our partners at Bee Flat.

  • Am I allowed to play music from my personal device on the yacht?keyboard_arrow_down

    Certainly! All our yachts are equipped with premium multi-zone sound systems that support Bluetooth connectivity, allowing you to stream your personal playlist and enjoy your favorite music on board.

  • Is mobile connectivity available on the yacht during the charter?keyboard_arrow_down

    Mobile phone connectivity is usually available during your yacht charter. Our yachts are equipped to ensure you can stay connected, but please be aware that reception might be limited in some remote areas with breathtaking scenery.

  • Where does my yacht depart from?keyboard_arrow_down

    The departure point for your yacht is typically within the area from North Bay Island to Miami Beach, including both locations. Nearby parking is provided for your convenience.

  • Can I view the yacht before I book my charter?keyboard_arrow_down

    Our yachts may be available for in-person inspections or virtual tours. However, due to high demand, this may not always be possible. Please feel free to inquire during the booking process, and we will do our best to accommodate your request.

  • Are taxes, gratuities, and fees included in the charter price?keyboard_arrow_down

    Please note that taxes and gratuities are typically not included in the advertised prices, which cover the standard cost of the yacht charter without any hidden fees or surprises. Any special customer requests or additional services are also not included in the advertised price. For more information and detailed pricing, please feel free to contact us!

  • Is a deposit required to confirm a booking?keyboard_arrow_down

    To secure your booking, a security deposit of $500 USD is required at least 48 hours before the charter begins. While you can initially make a reservation without an immediate deposit, your booking may be at risk of cancellation if another charterer books the yacht for the same date and time and pays the deposit.

  • Is cancellation by request allowed?keyboard_arrow_down

    Life is full of surprises. If you notify us of any changes to your plans at least 48 hours before your charter, you will receive a full refund of the security deposit and charter cost. Please be aware that any costs for special requests, if applicable, are non-refundable. For more details, please refer to our Cancellation Policy.

  • What happens if a flight delay makes me late for my charter?keyboard_arrow_down

    We understand that flight delays can happen and are beyond our control. We always offer the flexibility to reschedule your charter time and/or date, allowing you to retain your deposit.

  • What happens if the weather is bad on the day of my charter?keyboard_arrow_down

    We monitor weather conditions carefully when you make your booking. However, if adverse weather conditions arise unexpectedly, we offer the flexibility to reschedule your charter for another date.

  event_busyCancellation Policy